Conflict Resolution & Wellbeing Training – On-Site in Woodberry Downs, London

Learn to manage conflict effectively and build resilience for a healthier, more positive workplace.

Our Conflict Resolution & Wellbeing training course is designed to equip learners with practical strategies for handling disputes, reducing stress, and promoting mental wellbeing. Delivered face-to-face in Woodberry Downs, London, this course combines communication techniques, de-escalation methods, and wellbeing practices to improve workplace relationships and personal resilience. Whether you’re an employee, team leader, or job seeker, this training helps you develop the skills needed to thrive in both work and life.

Course Details

Instructor

Angela Charlton

Level

Beginner – Intermediate

Duration

1–2 days

Type

On-site, interactive training sessions

Funding

Self-funded / Government-funded

Course Content

Understanding Conflict in the Workplace

Identify common causes of conflict, how it escalates, and the impact it has on teams and individuals.

Communication & De-escalation Techniques

Learn active listening, empathy, and non-confrontational communication to reduce tension and resolve disputes.

Managing Stress & Building Resilience

Develop personal strategies for stress management, emotional wellbeing, and coping with workplace challenges.

Mediation & Problem-Solving Skills

Practical tools to mediate between colleagues, encourage collaboration, and find win-win outcomes.

Promoting a Positive Workplace Culture

Explore how wellbeing initiatives, inclusivity, and fair practices contribute to healthier organisations.

Practical Roleplays & Reflection

Apply skills through real-world scenarios, guided practice, and constructive feedback.

What’s Included

Interactive group discussions and workshops

Conflict resolution toolkits and resources

Certificate of completion

Post-course support materials

Requirements

  • Open to all learners, no prior qualifications needed
  • Suitable for employees, managers, and job seekers
  • Must attend in-person sessions

Launch Your Career With Us

Step into the future with accredited vocational training designed to build skills, confidence, and opportunity. Whether self-funded or government-funded, our courses in Woodberry Downs, London, help you achieve your career goals.

Our Trusted Partners

Working Together forQuality Training

We are proud to work alongside leading organisations and accreditation bodies that ensure our training meets the highest standards of quality, compliance, and accessibility. Our partnerships strengthen our commitment to delivering opportunities that truly make a difference.

trinity college

Why Choose Us

Empowering Learners,Building Futures

Choosing us means accessing high-quality, accredited training designed to make a real difference. Our dedicated tutors and tailored programmes ensure every learner gains the skills, knowledge, and confidence to succeed in work and life.

Accessibility & Inclusion

98%

Learner Satisfaction

92%

Career Growth

85%

Join the Conversation

Meet Our Expert Team

Ross Rossoni
Community & Business Contracts
Victoria Olisa
Business and Community
Olufunke Osinaike
ESOL, Functional skills and Curriculum Lezd
An extremely dedicated and experienced teacher with a strong background in delivering Functional Skills and assessing ESOL, a role she has held for over ten years. She is a qualified educator and a member of the Society for Education and Training (SET). In addition, she contributes her expertise as a panel member supporting special educational needs within further education. Olufunke delivers Functional Skills in English and Mathematics to both young people and adults who are seeking formal qualifications and pathways into employment. She is recognised for her consistency and dedication to teaching and learning. Since 2010, Olufunke has also served as a Standards Verifier with Pearson Edexcel, providing guidance and support to schools, colleges, and training providers to ensure the maintenance of high-quality assessment standards.
Cheryl Wyatt
Nail & Beauty Lead
With over two decades of experience in the nail and beauty industry, Cheryl Wyatt is a leading educator and practitioner known for her exceptional skills, professionalism, and passion for training the next generation of beauty experts. Cheryl specialises in a wide range of advanced nail technologies, including acrylics, UV gels, fiberglass, sculpting, manicures, pedicures, nail art, and 3D floral designs. Her deep understanding of anatomy and physiology enhances her practical work and teaching, ensuring a comprehensive and safe approach to all treatments. Throughout her career, Cheryl has worked in top salons across London’s West End and has been part of the team providing nail services at London Fashion Week, working with models and high-profile guests. Her beauty therapy expertise includes: Swedish massage & hot stone therapy Facial and body electrical treatments: G5 massage, high frequency, galvanic, lymphatic drainage, microcurrent, and microdermabrasion Cheryl is also a highly respected trainer, delivering accredited courses through well-known awarding bodies including VTCT, City & Guilds, and ABT (The Association of Beauty Therapists). Her training courses are fully insurable and designed to support learners at all levels, from beginners to experienced therapists seeking to expand their skills.
Pauline Matheson
Manager
Two decades of national and international experience providing education consultancy for non-profit and local authorities. Provided services and coordinated initiatives and activities for communities as a mentor and coach. Worked on projects in Europe for integration and on migration issues ESF funded 1998-2003. Experience in curating, archiving social groups with evidence base, teaching English as second language, tutor of EAL and ESOL DTTLS specialism. Currently providing support and developing courses for learners progress further education. Director for The Ecks Hub, Pauline works on art and cultural initiatives with Hay School Hackney. Artist, Soul therapist, mentor, neurodivergent practitioner, counselling and life coach. Completing Level 5-7 Dyslexic Practitioner training since 2022